AN OPEN LETTER TO SONY CORPORATION – PSP

I know i venting here, but i needed to post this so someone other then a computer would read it. I have no idea if anyone as unhappy as i am with this but i sure am.


I emailed Sony today, and let them know. At least i vented
——————–
Sony Computer Entertainment America
Human Resources
919 East Hillsdale Boulevard, 2nd Floor
Foster City, CA 94404
800-345-7669


To whom it may concern,

I originally purchased my PSP system during launch v.PSP1001 and have used it and been have happy with it all this time thru the numerous systems software upgrades that have added additional software functionality to my system allowing me to further enhance the unit singnificantly.

However; over his past week, i have been trying to install Skype onto my init after seeing many of my friends and colleges using the software on their units. To my complete disatisfaction and shock, Skype and a number of functionality is not available to version 1000 systems. The launch systems. The system that i have is version # 1001.

Skype and many other ‘enhanced’ software upgrades, are available on system hardware version # 2000 / 3000 (the newer, slimmer, cheaper, better) version of the PSP but not on the version #1000 (the original, more expensive, thicker, early adopter, Sony loyal) users such as myself.

I must say that i find this very disturbing, and borderline insulting specially as a user who did dish out near $300 for the original unit (with tax) on launch day. Only to find that the newer, cheaper unit, ($199) is so much better is Sony has completely neglected the original user base who made the PSP what it is today by spending so much money on the system, by trusting in Sony Corporation and it’s products and now being left, forgotten, made obsolete with a system that still is not!

How insulting it is that NO effort was made to make the original v1000 hardware system fully compatible with all other software that has come since is truly an abomination and a kick to the face of all those users who trusted in Sony Corporation. I am dismayed that my unit is not functional as all other units are even as it stands in perfectly working order.

All efforts should have been made to make all PSP hardware version fully compatible with all software to be approved for the PSP system. No exceptions. How you can allow this is truly and slap in the face across all those hundreds of thousands of customers that have purchased the original unit. With Sony Corporation basically saying “Go out and buy a new PSP and throw away the old one, it’s no good no more. Pollute the environment!”

You should make all units fully compatible with everything immediately, or exchange v1000 hardware version to support you own current standers.

I am sure not to even get a response to this, but i voice my opinion… and you KNOW that theres ONE customer who is NOT a happy customer with you today.

You may contact me if you would like. You can use the email on the top of this blog, i will be sure to get it.

Sincerely,
Lohan
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