MS committed to 360 as "most reliable" console

via Xbox 360 Fanboy by Richard Mitchell on 1/10/08

Speaking to the BBC, Microsoft’s now retired golden boy Bill Gates had some interesting things to say about the Xbox 360. Addressing concerns about the Xbox 360’s much publicized reliability problems, Gates admitted that the console has had its share of problems. “We certainly had to apologize to our users about a number of boxes that had to be replaced,” said Gates, referring to the costly warranty extension that was enacted in July of 2007. He further notes that Microsoft has received positive feedback about Xbox service in the wake of its problems. He concludes by saying, “we’ve got incredible reliability on the new work that we’ve done, and so our commitment is that it will be the most reliable video game box out there.” Considering a fellow blogger in the Joystiq network recently got the Red Ring of Death on a replacement 360 only one week after he had received it, we’d say Microsoft has a ways to go before making good on that commitment.